Frequently Asked Questions

Yes. 100% free for residents, always. The platform is supported by local business partners, not by charging the families who use it.

Request one from the Visit page. A bilingual community agent comes to you, in Spanish or English, at no cost, to help with applications, explain your rights, or connect you to a program.

The assistant only suggests next steps from options the platform already verified. It can't apply for you, book appointments, or take real-world action. Never share Social Security numbers or card numbers in chat; the assistant is built to refuse and discard them.

It's used only to connect you with the resource, partner, or agent you requested. It's never sold. See our full Privacy Policy for details.

Partners can update their own availability in real time through the Agent Portal, so a status badge reflects the latest confirmed update rather than a static, possibly outdated listing.

If it's life-threatening, call 911 first. For urgent but non-emergency situations, visit Crisis Mode for current official notices and verified, available resources.

Start with a free Business Checkup to see your bilingual page preview, then apply from the Businesses page. Plans start at $19/month and help fund the platform staying free for residents.

Apply to become a community agent, share a success story on Community Impact, or list your business as a partner. Every contribution helps keep this free for the next family.